and are relevant for students who must learn to analyse, discuss and assess what takes place within organisations, what ought to happen and why certain strategies fail. The book contains 24 case studies from a range of organisations, some anonymous and others known. Among other things the case studies include profiles of leaders or managers, the organisational structure, decision-making and information flow in each organisation. The businesses covered range widely, from anonymous government offices to the arcane peculiarities of university departments and to vast shipping conglomerates