and why certain service suppliers are given trust to deliver. While the current literature on the purchasing of professional services has highlighted the individual interaction between buyers and suppliers in building necessary trust for a deal, this book focuses on their embeddedness in organizational and institutional structures within which service characteristics and confidence in individual suppliers is constructed. Dealing with Confidence covers studies of the practice of individual managers hiring their trusted advisors, organizations' efforts to professionalize their purchasing routines, and the advisers' efforts to become representatives of a professional collective.