of practical tools and useful knowledge to help you in your work as a mentor. The book is intended to be a user's manual. Read it through, or read it bit by bit. Put it on your bookshelf as a reference when you encounter problems or challenges or find yourself in a dilemma as a mentor. The book has ample margin space for your personal notes. Learn: The three main areas within mentoring for the disadvantaged and marginalised people Your role as a mentor The phases in a mentoring processand how to get the best out of each phase How to prepare in order to secure a successful mentoring process How to set goals with the mentee and maintain motivation The five important areas of competence for the mentor and mentee Interview techniques to make for a smoother mentoring process Conflict management What to do about problems during the process The mentor's ten commandments.