“This entire book is important, so I’m not going to highlight anything in particular. Lise covers conflicts all the way from start to finish, including why they arise and how you can solve them. And that’s one of the most important tasks that land on your desk as a manager. It’s a strength that the book is targeted at managers. It only contains information that managers need to know to solve conflicts, and it’s a manageable, easy read. It’s a no-bullshit approach: There is a problem. We need to solve it. This is how we do that.”